Terms of Service

1. About us and these terms

InboxMitra (https://inboxmitra.com) is operated by Toolsduniya, a sole proprietorship owned by Manvendra Pratap Singh, New House Nari Pura, C/O Nirmla Singh, Shiv Nagar Dhanoli, Agra, Uttar Pradesh 282001, India, GSTIN 09GIOPS6886J1ZX (“we”, “us”). “You” means the person or business using InboxMitra. Our Privacy Policy and Refund Policy are part of these terms.

2. The service

InboxMitra helps you automate replies and direct messages on Instagram and Facebook, manage contacts and see analytics. We are currently building the product; features, limits and timelines may change before and after launch. Features marked “Soon” are not yet available.

3. Who can use it

• You must be at least 18 years old and able to enter a binding contract under Indian law.
• You must connect only Instagram Professional (Business or Creator) accounts and Facebook Pages that you own or are authorised to manage.
• If you use InboxMitra for a business or a client, you confirm you have authority to bind them.

4. Your account

Give accurate information and keep it up to date. Keep your login safe and tell us at once if you think someone else has accessed your account. You are responsible for activity in your account, including by team members you invite.

5. Instagram, Facebook and Meta’s rules

InboxMitra connects to Instagram and Facebook only through Meta’s official APIs. You must follow Instagram’s Terms of Use and Community Guidelines, Facebook’s Terms and Community Standards, and Meta’s platform policies.

Meta controls its platforms and may change, limit or stop API features at any time. We are not responsible for Meta’s decisions, including restrictions on your accounts. To protect your accounts, InboxMitra enforces Meta’s messaging rules (such as one private reply per comment and the 24-hour messaging window) and sending limits, which can delay messages during busy periods.

InboxMitra is not affiliated with or endorsed by Meta Platforms, Inc.

6. Acceptable use

You must not use InboxMitra to:

• send spam, unsolicited bulk messages, or messages people did not ask for;
• send content that is illegal, misleading, hateful, harassing, sexual, or that infringes others’ rights;
• promote scams, gambling, illegal products, or anything Meta does not allow;
• collect personal data without a lawful reason and clear notice to the person;
• try to get around rate limits, plan limits or Meta’s rules;
• attack, overload, reverse engineer or copy the service;
• resell or give access to others, except through the Agency plan’s client workspaces.

We may suspend automations or accounts that break these rules, to protect you, other users and our platform access.

7. Your content and data

You own your messages, templates, contacts and other content. You give us permission to store and process it only to provide and improve the service for you. You are responsible for the content you send and for having permission to contact the people you message.

8. Plans, billing and renewals

• Prices are in Indian rupees (INR) and include 18% GST. Every payment gets a GST invoice.
• Monthly plans renew automatically through a UPI Autopay mandate (or another recurring method we support) until you cancel.
• Yearly plans are paid in advance for 12 months.
• If a renewal payment fails, we will retry and remind you. If it is not paid within the grace period shown in your dashboard, your workspace moves to the Free plan and automations above its limits pause.
• We will tell you at least 30 days before we change the price of your plan.
• Plan limits (accounts, automations, contacts, messages) are shown on the pricing page and in your dashboard.

9. Cancellation and refunds

You can cancel any time. Refunds follow our Refund Policy.

10. Waitlist and referral rewards

• Joining the waitlist does not guarantee access on a specific date.
• Referrals count when a new person joins with your invite link. Self-referrals, fake or duplicate sign-ups, and any other abuse do not count and may remove you from the waitlist.
• Rewards are listed on our website: 1 referral = early beta access; 3 = 30% off any paid plan for 3 months; 10 = founding member, 30% off any paid plan for as long as your subscription stays active; 25 = 6 months of the Pro plan free. Discounts do not add up on the same months — you get the best one, and the lifetime discount starts after any free months.
• Rewards apply to paid plans after launch. They have no cash value and cannot be transferred.
• We may change or end the referral programme for future referrals. Rewards you have already unlocked will be honoured.

11. Availability and changes

We work to keep InboxMitra available and reliable, but we do not promise it will always be uninterrupted or error-free. We may carry out maintenance, and we may add, change or remove features. If we remove a major paid feature, we will tell you in advance.

12. Our intellectual property

The InboxMitra software, name, logo and design belong to Toolsduniya. These terms give you a limited, non-transferable right to use the service while your account is in good standing. They do not give you any rights to our code or brand.

13. Disclaimer

The service is provided “as is”. To the extent the law allows, we do not give any guarantees about results such as followers, leads or sales, and we are not responsible for actions taken by Meta or other third parties.

14. Limitation of liability

To the extent the law allows, we are not liable for indirect or consequential losses such as lost profits, lost data or lost business. Our total liability for any claim is limited to the amount you paid us in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law.

15. Indemnity

You agree to compensate us for claims and losses that result from your content, your messages to others, or your breach of these terms or the law.

16. Suspension and termination

You can stop using InboxMitra and delete your account at any time. We may suspend or end your access if you break these terms, if Meta requires it, or if required by law. Where reasonable, we will warn you first and give you a chance to export your data.

17. Governing law and disputes

These terms are governed by the laws of India. Please contact us first so we can try to solve any problem. If we cannot, the courts at Agra, India will have exclusive jurisdiction.

18. Changes to these terms

We may update these terms. We will change the date at the top and, for important changes, tell you by email or in the dashboard before they take effect. If you keep using InboxMitra after that, the new terms apply.

19. Contact

Questions or complaints: hello@inboxmitra.com. Grievance Officer: Manvendra Pratap Singh, New House Nari Pura, C/O Nirmla Singh, Shiv Nagar Dhanoli, Agra, Uttar Pradesh 282001, India.