We want cancelling to be as easy as signing up. This page explains how cancellations and refunds work for InboxMitra plans. All payments are in Indian rupees (INR).
1. Free plan
The Free plan costs nothing, so there is nothing to refund. You can delete your account at any time.
2. Monthly plans
- Cancel any time from your dashboard. Your plan stays active until the end of the month you paid for.
- Cancelling stops future renewals. We do not refund the current month or part-months.
- Cancelling in InboxMitra also cancels the UPI Autopay mandate. You can also see and revoke the mandate in your UPI app.
3. Yearly plans
- Ask within 7 days of your yearly payment and we will refund it in full.
- After that, you can still cancel renewal any time; your plan stays active until the end of the year you paid for, but we do not refund the remaining months.
4. When we always refund
- You were charged twice for the same period.
- You were charged after you had already cancelled.
- A payment was taken but your plan was not activated and we cannot fix it.
5. When we cannot refund
- Unused time on a monthly plan, or on a yearly plan after the refund window.
- Accounts suspended for breaking our Terms of Service or Meta’s rules.
- Restrictions or changes made by Meta to Instagram or Facebook that are outside our control.
6. Founding member and discounted plans
Discounted and founding member plans follow the same rules as regular plans.
7. How to ask for a refund
Email hello@inboxmitra.com from your account email with the subject “Refund request”. Include the payment or transaction ID and a short reason. We reply to every request.
8. How long it takes
Once approved, we send the refund to your original payment method within 5–7 working days. Your bank or UPI app may take a few more days to show it. You will receive a credit note for the GST invoice.
Questions about this policy? Email hello@inboxmitra.com.